Community Manager - South San Francisco, CA

We are building a network of social media web sites and are looking for a Community Manager to help manage the sites and provide user support. You’ll be a key part of a growing and dynamic team, building an exciting new business for a successful media company. You should have a passion for web technologies and social media, have a strong customer focus, and enjoy working both independently and within a fast-paced team environment.

What the job requires:
• Respond to support requests and effectively communicate with users
• Proactively monitor site activity to prevent spam and use editorial tools to improve content quality
• Moderate and participate in community discussions as needed
• Represent voice of the user community to the rest of the team, reporting on user trends, and evaluating and recommending new site features or improvements
• Troubleshoot problems in real-time, implement solutions and report bugs
• Become involved in related community management activities and outreach as the business grows

What we require:
• College degree (BA/BS) desired
• Excellent verbal and written skills, along with customer service orientation
• Experience in a customer service or community moderation role
• Experience working on a social media or social networking website a plus
• Self motivation and ability to work independently (Must have proof points of being a self starter)
• Understanding of RSS and proficiency with web tools
• Ability to troubleshoot problems and investigate and implement solutions
• Personal passion for web technologies, online news and social media
• Ability to work well under multiple, time sensitive situations
• Willingness to work a flexible schedule, including limited evening or weekend hours

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